Privacy Policy

Welcome to Pronto Casino, an online gaming destination. We protect your privacy and handle your personal data with transparency and respect. This Privacy Policy outlines how Pronto Casino collects, uses, processes, and safeguards your information when you access or use our services. By using Pronto Casino, you agree to the terms of this Privacy Policy. Read it carefully to understand our data practices.

Pronto Casino operates under strict regulatory requirements. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. We provide a secure and enjoyable gaming environment, ensuring your personal information remains confidential and protected.

When you interact with Pronto Casino, we collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data you provide during registration, such as your full name, date of birth, email address, postal address, telephone number, and national identification number (where required for verification). We also collect payment details, including credit/debit card numbers or other financial account information.
• Transactional Data: Details about your deposits, withdrawals, bets, game play, and other activities on our platform. This helps us manage your account and comply with anti-money laundering obligations.
• Technical Data: Information about your device and internet connection, including your IP address, browser type and version, operating system, device identifiers, and location data. This helps us ensure the security and functionality of our services.
• Usage Data: Information on how you use our website and services, including pages visited, time spent on pages, links clicked, and game preferences. This helps us understand user behavior and improve the user experience at Pronto Casino.
• Communication Data: Records of your interactions with our customer support team via live chat, email, or telephone. This allows us to address your queries effectively and for training purposes.
• Verification Data: Documents and information provided for identity, age, and address verification, such as copies of passports, driver's licenses, utility bills, or bank statements. This is crucial for compliance with legal and regulatory obligations.

Pronto Casino uses the collected information for various purposes, primarily to provide our services, manage your account, and meet our legal obligations:

• To Provide and Manage Services: We use your data to create and manage your account, process your transactions, facilitate your gameplay, and provide customer support.
• For Security and Fraud Prevention: Your information helps detect, prevent, and investigate fraudulent or illegal activities, including money laundering and cheating. This protects both you and Pronto Casino.
• To Comply with Legal and Regulatory Obligations: We process your data to meet requirements imposed by our licensing authority, anti-money laundering laws, and other applicable regulations. This includes age verification and identity checks.
• To Improve Our Services: We analyze usage data to understand user preferences, troubleshoot technical issues, and enhance the functionality and features of the Pronto Casino platform.
• For Marketing and Promotional Purposes: With your consent, we may send you marketing communications about new games, promotions, and special offers that might interest you. You can opt out of these communications at any time.
• To Personalize Your Experience: We may use your data to tailor our services and content to your preferences, offering a personalized gaming experience.

Pronto Casino processes your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Pronto Casino is subject, such as anti-money laundering regulations, age verification, and reporting requirements to regulatory bodies.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by Pronto Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our services, preventing fraud, ensuring network and information security, and direct marketing (where permitted).
• Consent: In certain situations, we may rely on your explicit consent to process specific types of personal data, particularly for marketing activities or when required by law. You have the right to withdraw your consent at any time.

Pronto Casino may share your personal information with third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are bound by strict contractual obligations to protect your data and only process it according to our instructions.
• Regulatory and Law Enforcement Authorities: We may disclose your data when legally required to do so by our licensing authority, law enforcement agencies, or other governmental bodies to comply with legal obligations, prevent fraud, or protect our rights.
• Group Companies: Your data may be shared with other entities within our corporate group for internal administrative purposes, service provision, and compliance.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• Professional Advisors: We may share your data with our legal, financial, and other professional advisors where necessary.

We ensure that all third parties with whom we share data adhere to robust data protection standards and comply with applicable laws.

Pronto Casino takes the security of your personal data very seriously. We implement technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) encryption, to protect data transmissions between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions. We employ strict authentication protocols and role-based access.
• Firewalls and Intrusion Detection Systems: Our systems are protected by advanced firewalls and intrusion detection systems to prevent unauthorized network access.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems.
• Data Minimization: We only collect and retain personal data that is necessary for the stated purposes.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and keeping them confidential.

Under applicable data protection laws, you have several rights regarding your personal data. Pronto Casino upholds these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly where processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

Pronto Casino uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device by websites that you visit. They make websites work, or work more efficiently, and provide information to the site owners.

• Essential Cookies: These cookies are necessary for the operation of our website and to enable you to use its features, such as logging into secure areas of the site.
• Performance Cookies: These cookies collect information about how visitors use our website, for instance, which pages visitors go to most often. This data helps us improve how Pronto Casino functions.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: These cookies deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Pronto Casino website.

Pronto Casino retains your personal data only as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing. For example:

• Account Data: We retain your account data for the duration of your active account and for a period thereafter as required by anti-money laundering laws and other regulatory obligations (typically 5 to 7 years after account closure).
• Transactional Data: Transaction records are kept for a period mandated by financial and anti-money laundering regulations.
• Communication Data: Records of communications with customer support may be retained for a certain period to allow us to review past interactions and improve our service.
• Marketing Consent: If you have provided consent for marketing, we will retain your contact details for marketing purposes until you withdraw your consent.

Once the retention period expires, your personal data will be securely deleted or anonymized. In some cases, we may retain data for longer periods if required by law or for legitimate business interests, such as resolving disputes or enforcing our terms and conditions.

Pronto Casino may transfer your personal data to countries outside of your country of residence, including countries outside the European Economic Area (EEA), where data protection laws may not be as comprehensive as those in your home jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure your personal data remains protected and that the transfer complies with applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Implementing standard contractual clauses (SCCs) approved by the European Commission, which provide contractual obligations for the protection of personal data.
• Relying on your explicit consent for the transfer, where appropriate.

By using Pronto Casino services, you acknowledge and agree to the potential transfer of your personal data to countries outside your jurisdiction, subject to the safeguards outlined above.

Pronto Casino services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information from our records. If you believe that a child has provided us with their personal data, contact us immediately.

Pronto Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make significant changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. We may also notify you through other means, such as email, if the changes are substantial. Review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of Pronto Casino services after any modifications signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact our Data Protection Officer:

• By Email: [email protected]
• Through Live Chat: Available on our website

We address your inquiries promptly and transparently. If you are not satisfied with our response, you also have the right to lodge a complaint with your relevant data protection supervisory authority.