Privacy Policy

Welcome to Pronto Casino. Your privacy is important to us. This Privacy Policy explains how Pronto Casino collects, uses, stores, and protects your personal information when you use our website, services, and applications. We are transparent about how your data is handled. By accessing or using Pronto Casino's services, you agree to this Privacy Policy. Please read it carefully.

Pronto Casino operates in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. We maintain the confidentiality and security of your personal data.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly when registering an account or using our services, such as your full name, date of birth, residential address, email address, phone number, and national identification number (where required for verification).
• Financial Information: Details related to your deposits and withdrawals, including payment method details (e.g., bank account numbers, credit/debit card numbers, e-wallet information). Pronto Casino does not store full credit card details.
• Transactional Data: Records of your betting activities, deposits, withdrawals, and other transactions on our platform.
• Technical Data: Information about your device and internet connection, including IP address, browser type and version, operating system, device identifiers, and location data.
• Usage Data: Information about how you interact with Pronto Casino, such as pages visited, time spent on the site, features used, and game preferences.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and phone calls.
• Verification Documents: Copies of identification documents (e.g., passport, driving license) and proof of address (e.g., utility bill) required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.

Pronto Casino uses your personal information for several purposes:

• To Provide and Manage Our Services: This includes setting up and maintaining your account, processing your bets and transactions, and providing customer support.
• For Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, creating a safe environment for all Pronto Casino users.
• To Comply with Legal and Regulatory Obligations: Fulfilling requirements imposed by our licensing authority and other relevant legal frameworks, such as age verification and responsible gambling checks.
• To Improve Our Services: Analyzing usage data to understand user preferences, troubleshoot issues, and enhance the overall user experience and offerings of Pronto Casino.
• For Marketing and Promotional Purposes: With your consent, to send you information about promotions, bonuses, new games, and other offers that may interest you. You can opt out of marketing communications at any time.
• To Personalise Your Experience: Tailoring our services and content to your preferences, based on your activity and interests.

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and fulfill our terms and conditions.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Pronto Casino is subject, such as AML regulations, responsible gambling requirements, and tax laws.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by Pronto Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes fraud prevention, network and information security, and improving our services.
• Consent: Where required, we will obtain your explicit consent for specific processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.

Pronto Casino may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, and law enforcement agencies when required by law or to comply with our legal and regulatory obligations.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• With Your Consent: We may share your data with other third parties when you have given us explicit consent to do so.

We ensure that any third parties with whom we share your data adhere to strict data protection standards.

Pronto Casino protects your personal information. We implement technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Using SSL (Secure Socket Layer) technology to encrypt data during transmission.
• Access Controls: Restricting access to your personal data to authorized personnel only, who are bound by confidentiality obligations.
• Firewalls: Employing advanced firewall systems to protect our networks.
• Regular Audits: Conducting regular security audits and vulnerability assessments.
• Data Minimization: Collecting only the data necessary for the stated purposes.

While we protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Under applicable data protection laws, you have several rights concerning your personal data. Pronto Casino respects these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain legal obligations we may have to retain it.
• Right to Restriction of Processing: You can request that we limit the processing of your data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data, particularly for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our support team using the details provided in the "Contact Us" section.

Pronto Casino uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Personalize content and advertisements.
• Provide essential functionalities, such as maintaining your login session.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect the functionality and your experience of Pronto Casino.

Pronto Casino retains your personal data only as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies based on:

• Our legal and regulatory obligations (e.g., AML laws require us to retain certain transaction data for a specified period).
• The duration of your active account with Pronto Casino.
• The necessity for establishing, exercising, or defending legal claims.

Once the retention period expires, your personal data will be securely deleted or anonymized.

As Pronto Casino operates internationally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws. When we transfer your data internationally, we take appropriate safeguards to ensure your data is protected, such as implementing standard contractual clauses approved by the European Commission or relying on other legally recognized mechanisms.

Pronto Casino's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records.

Pronto Casino may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy will indicate when the latest revisions were made.

If you have any questions, concerns, or requests regarding this Privacy Policy or how Pronto Casino handles your personal data, please contact our support team:

Email: [email protected]

We resolve any concerns you may have promptly and efficiently.